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Awesome Title

Basic skills, tools and techniques to be successful in global operations

Assertiveness for maximum impact

The benefits:

Do you occasionally find it difficult to express your views and contribute in meetings? You will learn to voice your opinion more confidently and clearly. You will also learn how to stand your ground in the face of resistance or manipulation and deliver difficult messagesåcalmly.

Topics:

  • What is assertiveness?
  • How do I come across?
  • Getting feedback on personal impact
  • Thinking and feeling assertive
  • Handling difficult situations and attacks
  • Application to real life and action planning

Who should attend:

  • Team leaders or managers who have been promoted
  • Technical specialists
  • Support staff
  • Anyone who wants to become more assertive

Duration:

2-3 days