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Awesome Title

Managing and aligning the HR function internationally for global corporate success

Service centre HR

The benefits:

Discover ways to position the HR department as a service-oriented business partner. Using specific tools you will increase the value added by HR to your company’s success.

Topics:

  • Defining an appropriate service-centre model
  • How to optimise your services in response to client needs
  • Definition of service levels and agreements with customers
  • How to establish pricing
  • Developing marketing activities
  • The HR balanced scorecard
  • Wise outsourcing of services